Provide a World Class Experience
Your customers expect a seamless digital experience, it is time to deliver! Provide them with access to order status, invoices, quotes and more–anytime, anywhere! Instant updates keep clients in the loop, building trust and satisfaction.
Reduce Time on Phone Calls & Emails
Spending time on the phone is expensive. Maximize operational efficiency! Cut down on customer service workload, allowing your team to focus on high-value tasks that drive your business to further success.
Gain a Major Competitive Edge
Customers care about price, lead time, and quality above just about everything. But if 2 shops are comparable on all of these, which to choose? The easiest one to work with! While your peers force customers to call, email, or suffer in silence, your customers can enjoy instant access to the information they need.
Provide Your Customers with a Premium Experience
"I used to answer at least a dozen calls a day from customers... with the customer portal, I don't have to triage nearly as many inquiries because they all have access to order updates and documentation in their Customer Portal."
Triaging too many customer service calls and emails?
Questions such as: “Where are my parts? Are they done yet? Can you resend that quote?” can all be answered by your customer in a few clicks, right from their phone or computer. Not only does this deliver a superior experience for your customers, it saves you valuable time and money!
Wasting time tracking down documents for customers?
Stop spending hours locating and re-sending Quotes, Packing Slips, Invoices, Quality documents and more. The Steelhead Portal allows your customers to access all these directly, eliminating unnecessary phone calls and emails. Streamline operations and provide exceptional service, organization and traceability.
Explaining what makes your shop unique over and over?
SHOW prospects the difference! Use the Customer Portal to demonstrate the real-time visibility into how their parts are being processed. Simply invite them to create a username and password and let them experience the transparency and efficiency firsthand. This builds immediate trust and highlights why your shop is a cut above the rest.
Getting pulled away from tasks due to constant customer inquiries?
Keep your team focused on what matters most–growing quality, production, and innovation. The Customer Portal empowers customers to get answers on their own time without interrupting you. Free up your team to concentrate on driving business success instead of managing administrative tasks for customers.
Elevate Interactions with Customers Using Steelhead's Powerful Portal
The Customer Portal offers your clients seamless real-tim access to their job status, quotes, certifications, shipping details, invoices, and more, and provides easy communication with you, their trusted vendor.
Benefits:
- Superior Service: Deliver a more efficient and enjoyable customer experience.
- Cost Reduction: Minimize costly time-consuming inbound calls and emails.
- Quick Resolutions: Provide answers faster and more effectively.
Self-Service Made Simple Empower your customers with the ability to access all their engagement details anytime, anywhere. Instant update keep them in the loop, building trust and satisfaction. Self-service is the best service!