Enhancing Customer Success through Tailored Solutions

The Challenge: Managing Large Orders

Certified Enameling, a California-based architectural fabricator & finisher, sought a solution to streamline operations, track jobs to be able to see where jobs are at in real time, who touched the jobs, productivity by line, etc. 

Certified Enameling is notorious for providing top-notch architectural fabricated products with high quality finishing in lightning-fast turnaround times so they were searching for a solution to match. Their operations involve handling large orders, intricate quoting processes, and detailed account management, which required special attention and customization within the all-in-one job shop software. 
 

The Solution: All-in-One Job Shop Software

Steelhead Technologies, led by an experienced engineer, undertook various measures to streamline operations and cater to Certified Enameling's specific needs:

Customized Account Setup: Understanding the unique requirements of Certified Enameling, the team set up their account with tailored features to accommodate their two plants and diverse manufacturing processes, including:

• fabrication
• welding
• liquid paint
• powder coating

Enhanced Quoting and Order Handling: Recognizing the demand for efficiency in quoting and order handling, the team implemented features to simplify processes such as:

• copying line items
• creating sales orders from quotes
• enabling electronic quote signatures
• receiving parts against an existing quote

Accounting Integration: Collaborating closely with the accounting team, the deployment team successfully integrated Certified Enameling's operations with the preferred accounting software. This allowed seamless financial transactions and reporting.

Workflow Optimization: To manage the movement of materials between plants, a specialized work board was designed, enabling smooth transitions from fabrication to painting while providing real-time visibility of in-transit items.

Training and Support: Extensive training and ongoing support were provided to Certified Enameling's staff, ensuring they were proficient in utilizing the platform's functionalities, including:

• CAD file handling
• quality management
• process optimization
• quoting
• invoicing
• receiving
• shipping
• inventory
•  ...and much more.

The Results: Efficient Fabrication and Metal Finishing

The implementation of tailored solutions yielded significant improvements for Certified Enameling:

Increased Efficiency: Quoting and order processing times were drastically reduced, with a notable improvement in quote to order entry speed. This led to enhanced customer satisfaction and faster turnaround times to match Certified Enameling’s industry-leading lead time reputation.

Streamlined Operations: The adoption of the work board system streamlined material movement between plants, minimizing delays and optimizing production schedules.

Improved Collaboration: Seamless integration with accounting seed facilitated better financial management and reporting, enhancing overall business operations.

Enhanced Employee Adoption: Through proactive training and support initiatives, Certified Enameling's staff demonstrated a keen interest in adopting new tools and technologies, fostering a culture of continuous learning and improvement.

Future Growth Prospects: With a solid foundation in place and a commitment to ongoing improvement, Certified Enameling is poised for continued success and growth as a forward-thinking change-maker in the southwestern metal fabrication & finishing 
industry. 

Summary

The successful collaboration between Certified Enameling and Steelhead Technologies exemplifies how customized solutions and dedicated support can address complex challenges, drive operational efficiencies, and pave the way for sustained growth and success in the manufacturing industry