Is Steelhead cloud based?
Yes, the Steelhead platform is securely hosted in AWS gov cloud, enabling connectivity to your plant from anywhere at any time.
How long does it take to deploy Steelhead?
Steelhead has built a deployment process that is focused on quality and speed to minimize the disruption to your business. If you and your team are ready to rock, it can be as little as 1-2 weeks. Larger operations with big teams and complex processes can take longer to deploy.
Does Steelhead use any third parties?
No. Sales, Deployment, Support and Success teams are all in house. This enables superior service and maintains a direct link to the Engineering team!
What kind of IT do we need to run Steelhead?
The only requirements to run Steelhead are a stable internet connection and a web-enabled device! No servers required.
Does Steelhead integrate with accounting software?
Yes, for those who choose not to use the accounting system that is natively built within Steelhead, we have integrations built with QuickBooks Online, QuickBooks Desktop, Sage 50, and Sage 100.
May I speak with a reference?
Yes. Please set up a call with our sales team. We are always happy to have our customers share their experience! In the meantime, be sure to check out our testimonials.
What kind of manufacturing is Steelhead designed for?
Steelhead is built with and for Job Shops and manufacturers who are fast paced and throughput focused.
Do we have to set up all of our own automation?
No, Steelhead is full service. This means that YOUR configurable quoting, reports, and workflows are created and tuned with and by Steelhead.
Does Steelhead provide updates?
Steelhead has a team of engineers constantly updating the platform to be the most powerful, fastest, and most secure platform you can use to run your plant. Updates come in real time over the cloud and any changes are communicated to all of our customers ahead of time.
Is the Steelhead platform secure?
Steelhead invests heavily in cyber security, including encryption, redundant backups, third party scanning, and more.
What happens to my current data?
Steelhead has developed a proprietary relational database management tool called "Smelt". With smelt, your excel sheets, pdfs, word docs and more can by consolidated into a clean SQL data base and loaded into your account. This allows for a full speed launch right out of the gates, complete with customer data, part instruction, inventory, and much more.