With full service from our expert deployment team, it will take just a few weeks to transform your plant!
The Steelhead team will work very closely with your leadership, as well as department leads in Quoting, Inventory, Production, Reports, Capacity Planning, Scheduling, Shipping, Invoicing, Quality, and more!
The Steelhead team will configure your Steelhead deployment to match YOUR plant. No need for your plant to change the way you run your business to conform to a rigid software.
Plan
The Steelhead team will create an action plan, timeline, define objectives, identify key stakeholders, identify hardware updates, and more.
Configure
The Steelhead team will spend time with stakeholders in Production, Quoting, Scheduling, Shipping, Inventory, and Invoicing to ensure each business system is set up for success.
Prepare
To ensure proper functionality, production walk throughs will be conducted. From quote to invoice, the entire process will be collaboratively tested and iterated. The Steelhead team will also set up training with key stakeholders to ensure total comfort before transition.
Launch
This is the fun part. Your Steelhead team will be with you step by step. From final validation of processes and workflows, to data import and integrations, to training and troubleshooting!
Support
After your plant is up and running, there will always be new feature training, troubleshooting, and reconfiguration as your plant grows! Steelhead’s USA based support team is here to meet with you every step of the way. No third parties anywhere in the process!
Five Star Customer Service
US-Based Team
100% US-based service center to support your team. A dedicated representative will answer all your questions via email, phone call, video meetings, or chat with the standard option to receive on-site training and support at your facility.
Responsive Resources
Access direct and highly responsive customer support after implementation and for the duration of your subscription with Steelhead Technologies. This includes a video library, FAQs, and the ability to quickly message your customer success team.
Dedicated Support
Need help with a question? Can’t figure out how to add a line item to your quote? Access free training at any time via a variety of resources, phone calls, and site visits included at no additional cost.