Hello this is Aaron from the Steelhead team and today I want to spend a minute taking you through our Steelhead deployment process the process by which we Implement our software in your facility so we started out by talking to hundreds of Manufacturers primarily in The Job Shop space and they had a very consistent list of concerns and at the top of that list is that you know a new ERP sounds very hard hard to learn hard to come up to speed they take a long time
they never quite fit my exact process and oh by the way my operators are not very techsavvy they need something simple that's kind of the theme we get pretty regularly so that was our starting point in this process so to streamline it the way we approach this is first when we engage a customer in the onboarding phase that's that's where our Specialists that are are absolutely experts in getting a team ready in terms of information Readiness and understanding of of what's about to happen and and
how to really get set for a great deployment then we pair you with a degreed engineer that interviews you interviews all of your sub team so they really understand every little detail about your process so that we absolutely get it right and and so that you have somebody that you can explain a a complex process to and they understand it right and that's why we want to use you know strong engineers in this space and then once we deploy it we we engage you with our customer success team so that you
have somebody that is absolute expert at answering questions and explaining the little details that are involved in in a in a powerful ERP system then to make it easier there's a number of things we do first of all we start out with something we call the Steelhead Hatchery and that's a great experience it's an all day immersion in the software pertaining to your specific company so we put your process into Steelhead and then we have you do the quoting and the scheduling and the math asking and the
painting or the heat treating or whatever the operations are and then we have you do the shipping and the invoicing and all the things that you would want to do to run this system so you come out day one before your deployment even starts with a real a to z end to end kind of understanding of of how Steelhead works so that you are more mentally ready and everybody on your team kind of gets it from the from the beginning a lot of the concerns in the interviews were around training so we do come on
site and train the owner the front office team The Operators the shipping team absolutely everybody so that the the leadership team of your company doesn't have to worry about how in the world does my whole Enterprise get up to speed and also we send a lot of videos we found that for certain subtopics it's best to provide great videos so that people can refer to them when they forget and really get it right at the very beginning and get that muscle memory doing it properly so that it's a it's a
great experience and then for The Operators we designed what we call work boards which are an interface to our software that provides a very very simple front end where the operator can hit hit the the gear button if they want instructions on how to run that part they can enter the data that might be required for that step or when they're done with the part they can hit the arrow and just move the part so we honestly can train an operator in less than 10 minutes from starting from zero and that's
what we wanted to be able to deliver so to ease that concern around you know I do have some great operators some some text Savvy operators but I I do have some that maybe aren't as techsavvy and then to customize it we we absolutely want it to exactly fit your needs and your wishes so we Implement your exact process we Implement your exact quoting formulas as an example so that your your front office team can pick the the the zinc plating and and what type of grid and whether it needs masking and
all the kind of menu picks and then behind the scenes are all the formulas that generate a quote and then later on generate a smart invoice to capture all of the different charging aspects of your business and then the nuances of your business some some customers have very specific receiving processes that they want to use or the receiving team maybe doesn't know a lot about I given work order they just know a few bits about it we set that up so that your company can operate in in a great great
fashion in Seal head and we deliver those nuances for you and then to make it quick we haven't met anybody yet that wants a long deployment we want to really minimize that that window where you're engaged so we use that Steelhead Hatchery process up front so everybody the leader ship team is is absolutely aligned on on what's important what's not important and then we we do what we always do we digitize we automate so that you can shed that labor and then we optimize by all those insights that you're
going to get out of that tool and then the timing is obviously dependent on the the scale of your Enterprise many of you know we've actually implemented a a full deployment in 36 hours but we typically will start about 3 weeks before your deployment starts gathering information and then depending on your size you know maybe it's four weeks to be completely done yeah maybe it's 12 depending on your speed in your availability and and of course the scale of your company so we do put a lot of effort
into doing it very very well because this is your Enterprise this has to be right we know that but also doing it it quickly so that it's a great experience and the desired outcomes that we aim to achieve is that when we walk out of the deployment your full team absolutely everybody is comfortable and they're good at operating Steelhead the project goals that you gave us at the beginning are fully metacourse and then the profit Improvement that you aspired to get out of this are very self-evident
right from the get-go we also like to walk away with your team have Having learned some industry best practices that we can share along the way because we're just we're in so many factories we want you to feel like the disruption was minimal we were in and out as as quickly as possible and your quality of life is noticeably better we we want to give you back that Saturday morning that you used to spend creating quotes or or invoicing because we've gotten all that automation and then ultimately we
would like to get a lifelong partnership with you by and the only way we think we can do that is to really deliver in this deployment space so that's a quick description of what the Steelhead deployment process is this is our our team feel free to ask any questions by going on our website and I want to thank you for your time today