Transcript
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Unknown
My name is Nick. I'm a sales engineer over here at incubate powder coat. My main job here is to talk to customers. I handle all sales, incoming and outgoing. My main goal is to make us the best powder coating
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Unknown
company in the country.
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Unknown
honestly? Steelhead has been tremendous in me selling products and selling the anchor Bay way, as I like to call it, because, no company has ever seen anything like steelhead before.
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Unknown
I'll bring a shipper with me. Just a basic shipper from a nonmilitary customer, and I'll bring it to my interviews with new customers, and I'll show them by just scanning a QR code. Just the traceability that I can pull up jobs in the past, the customer profiles, things along those lines, and what our customers really like to see is the fact that everything's counted in a database.
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Unknown
So as soon as the part comes in from step A from receiving and brought to the end of it, and shipping every step of the way that we do processes in-house is tracked. And customers like to see that, because by the time it ends up at the desk, it's just a click away from our certificate guy and he can make the shirt and send it right off to the customer with the couple click of a button.
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Unknown
One of our defense customers has actually reached out to me last week, and there is a push for this job to be done. We're able to log on to steelhead and see exactly where the process was in the actual shop. We're able to manipulate the scheduling around with steelhead. We were able to get that customer's job by the end of day instead of two weeks.
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Unknown
Steelhead has been absolutely amazing. You know, not only gives us opportunity to look at where customers jobs are at, but the traceability alone for the products that are on the floor is tremendous.
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Unknown
and our customers generally choose us based off of the traceability on steelhead alone rather than just, Joe Schmo powder coating Company.
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Unknown
what's really nice too is some customers actually like to see these products on the floor with steelhead and things along those lines.
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Unknown
And they'll always call, one of our guys here, plant supervisor. His name is Casey. He sends weekly updates to customers and it's super streamlined for him. Just to log on to steelhead. See exactly how many work orders are in our facility based off of one customer, and be able to give them weekly updates based on the due dates and timelines.
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Unknown
And then our customers can always rebuttal and say, hey, this job's really not that important, but this job that was just dropped off, can we put a little bit more focus on that by Casey? Being able to manipulate the scheduling on the scheduling feature on steelhead has been tremendous.
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Unknown
I mean, once the got once customers actually seal see it in real life, like me taking a shipper scanning and QR code, they're just minds are completely blown that everything is tracked digitally and not just by pen and paper.