Testimonial
Quality Management in Steelhead's Job Shop Software
Identity & metadata
Video title
Quality Management in Steelhead's Job Shop Software
Customer name
Anchor Bay Powder Coat
Title & company
Tyler Burge, Quality Manager, Anchor Bay Powder Coat
Date recorded
2024
Product/feature
Steelhead ERP; quality management; traceability; certification tracking; job tracking
One-sentence summary
Anchor Bay’s quality team uses Steelhead to track jobs, certifications, and materials in real time, saving hours daily and improving accountability across the shop.
Problem described
Tracking down paperwork and verifying job details was time-consuming and made it difficult to identify errors or trace materials accurately.
Solution described
Steelhead centralizes all job data, materials, and process tracking, allowing quality teams to instantly access information and trace issues back to specific operators.
Quantified outcomes
• Saves approximately 2–3 hours per day
• Faster job tracking and issue identification
• Improved traceability across processes
• Faster job tracking and issue identification
• Improved traceability across processes
Emotional tone
Relieved, confident, practical
Full transcript
Speaker labels
Tyler Burge is identified inline.
Timestamps
Not included for this transcript.
Key quote callouts
[QUOTE] “It saves me probably about two to three hours a day.”
[QUOTE] “It’s all entered, it’s all logged.”
[QUOTE] “It makes everything so much more streamlined.”
[QUOTE] “It makes it far easier for me.”
[QUOTE] “It’s all entered, it’s all logged.”
[QUOTE] “It makes everything so much more streamlined.”
[QUOTE] “It makes it far easier for me.”
Filler/redaction notes
Transcript reflects provided spoken dialogue with no timestamps.
Transcript
Tyler Burge, Quality Manager, Anchor Bay Powder Coat
I'm Tyler Burge. I'm the quality manager here at Anchor Bay Powder Coat. I've been doing that for about six months, but I've been kind of involved with quality for about four years, if you really think about it. I do search for military work, and if any general customer wants it, if it's non-military, I just kind of make sure I'm following the quality set by the state and/or the customer — just making sure that we're striving for excellence and constantly improving, and making sure nothing goes out the door that wouldn't meet those standards.
I mean, before, if I had to track down paperwork that was maybe a couple months old, it was a lot harder. Now, it's much easier, and you can see if someone made a mistake in the process. Being able to see directly who that was tied to makes everything so much more streamlined and so much easier. So, I'm not a powder coater. I'm a quality guy reading all these labels and stuff that come in. It means a lot to me because I didn't powder coat. So if someone's like, "What powder did we use?" It's the PC912, and I'm like, "Well, hold on." But with Steelhead, it's all entered, it's all logged, and it's like, "Well, this powder is directly tied to this job." So it makes it far easier for me.
When I used to search for something, it would take a lot longer than it does now. I'd say Steelhead, as far as like me searching for things and tracking things down, saves me probably about two to three hours a day, if I'm being honest. So it's kind of huge.
I'm Tyler Burge. I'm the quality manager here at Anchor Bay Powder Coat. I've been doing that for about six months, but I've been kind of involved with quality for about four years, if you really think about it. I do search for military work, and if any general customer wants it, if it's non-military, I just kind of make sure I'm following the quality set by the state and/or the customer — just making sure that we're striving for excellence and constantly improving, and making sure nothing goes out the door that wouldn't meet those standards.
I mean, before, if I had to track down paperwork that was maybe a couple months old, it was a lot harder. Now, it's much easier, and you can see if someone made a mistake in the process. Being able to see directly who that was tied to makes everything so much more streamlined and so much easier. So, I'm not a powder coater. I'm a quality guy reading all these labels and stuff that come in. It means a lot to me because I didn't powder coat. So if someone's like, "What powder did we use?" It's the PC912, and I'm like, "Well, hold on." But with Steelhead, it's all entered, it's all logged, and it's like, "Well, this powder is directly tied to this job." So it makes it far easier for me.
When I used to search for something, it would take a lot longer than it does now. I'd say Steelhead, as far as like me searching for things and tracking things down, saves me probably about two to three hours a day, if I'm being honest. So it's kind of huge.
Taxonomy tags
Industry
Powder Coating; Manufacturing; Metal Finishing
Company size
SMB / Mid-market
Use case
Quality management; traceability; certification tracking; job tracking
Stage of journey
Advocacy