Quality Management System in Steelhead (QMS) - January Masterclass

In this webinar we are going to run through as quickly as we can in the period of time that we have qms or quality management system and cover the concepts and but then also get into Steelhead and how it actually works in steelhead how it's integrated with the rest of the platform so real quickly on the agenda what is qms just a high Lev Basics why is Qs important why do we care about it why do we use it you know just to be quite Frank I mean there's people use steelhead that don't use qms even though they have it right so it's it really is a leadership decision that you know it's important for our company and we need to use it so that's what we'd like to cover today is get into some of the knots and bolts of wides import and how it works and get into a specific demo so we can walk away with an understanding of how to use it then also covering typical workflows obviously this is all centered around the metal finishing space so processing Parts other customers Parts in the coding environment and then we'll go through a demonstration which will be probably the Lion Share of the time and then we'll leave time for discussion and questions at the end so very briefly what is qms it's essentially policies procedures processes and tools that to meet the quality requirements for the customer or standards is essentially a suite of yeah system proces and tools that you use to ensure that you have quality basically quality doesn't have happen on a it takes a lot of proactive energy time effort from people from tools like software physical equipment you know document control suppliers trainers it's really the entire puzzle coming together in one kind of Orchestra to create high quality parts and again the biggest thing is that just does not happen on purpose and it takes energy and effort and you have to have systems in place and you need to drive essentially compliance with those systems it's not really a space for kind of creativity and making things up on the Fly it's a space where discipline and rigor and systems and controls really wins the day so that's what we'll get into typical workflows or sorry what I must be missing a slide here so give one [Music] minute okay and apologies I'm not sure what happened to one of my slides I had a slide on why Qs is important here I'll just on why Qs is important here I'll just cover it verbally but obviously if you have poor quality a lot of things go sideways your reputation begins to suffer morale at the team could suffer but it'll hit you in the bottom line really quickly as well if you consider you know if you're 20% margin shop and you process a part and you have to process it twice you've not only had to spend you know say was $100 was what you had to spend to earn that 20 you now had to spend 200 earn that 20 so you're in the hole by $100 and then you need to run another five parts just to catch up so you had to run it twice to start with plus another five so plus all the opportunity cost so it adds up really really quickly rework is obviously your customers don't pay you to rework and fix your own mistak so the cost of rework can swell really quickly and really drop drive down the bottom line also you know reputation brand customer loyalty and then a lot of our customers work in oil and a lot of our customers work in oil and gas or in Aerospace and you know commercial incentives and making money aside a lot of these parts are really critical for safety to the end user we all saw Boeing in the news a couple times recently and it's they're not good headlines and a lot of that's around quality where parts are making out into the wild and people's you know frankly lives are endangered or the environment or other kind of or the environment or other kind of not great failure modes so it does extend beyond the commercial but there is also a pretty heavy commercial impact with poor quality so I'll just jump straight into the Steelhead platform here and just a 30 second introduction for those who've never seen steel head it's a cloud-based operating system for the finishing space specifically job shops so what steel has really set up for is shops that take in customers Parts process those parts and give them back to the customer so the rework workflows that we can see it might be as simple as I'm processing the parts and whether it's a paint or coding process and they come out and they're not thick enough so I just put them back at the beginning of the process and run them again or put them through the process again that's like probably the simplest form of rework we might have to take them to an external work order where we have to strip the parts or blast parts and then reintroduce them back into the workflow again still might be internal never escaped our four walls but then we also might have an escape where we process the parts send it to the customer detects it sends it back to us and then I guess we could either strip the parts or reprocess the parts a number of different workflows there so we need to be robust to all of that functionally like it has to be intuitive and useful for everyone to use and we want to stay true to remaining fully digital and then also we want to be sure we're tracking cost that cost of quality is super important so just going to jump into a very basic order that I've created it's a just for this demo here and basically it's four steps we're going to prep the parts we're going to process Parts we're going to cure them and then we're going to inspect them so U we'll just represent normal production here we're stepping through and obviously operat instructions spec collections a lot of things are going to be happening here but this is a highly simplified demo just to cover what would happen with the qass side so let's say we process Parts all the way through and then we end up in its back so I'm a quality manager I I'm inspecting and I find something wrong with the parts so I can go ahead and work these parts here and let's say out of these 20 Parts I determin that 10 I need to go on quality hold for some reason so I can just say all right 10 those parts I need to put those on quality hold that's typically where we kind of detect quality is somewhere out in the floor in process inspection or something somewhere else like an inspection node so we can put in a description here and we can also form formulate inputs as well this is custom we can ask as many questions as you want and you know kind of format how we what kind of data we want to collect there also what we might do out in the plant floor is grab an image I'm on a computer here but this is something you could do on a tablet or otherwise you might grab an image at that part and then even even take a quick pen mark it up wherever the issue is and then we can go ahead and upload that to the file as well so now we've put it we've created a hold event on those parts right during the workflow and we've added some extra information there so that the quality team is able to see that so here you can see we have 10 parts that are on hold and 10 parts that are being processed normally so if we want to we can actually take these parts and process them independently of the parts on hold it's not actually requirement that we in this case it go to shipping so we can go ahead and move those so it's not a requirement that we keep all the parts on hold but of course you may make that decision so you'll notice that I put parts on hold but I depending on my permissions may not be able to take them off of hold depending on how we have our quality management system set up so going back to and this is a tile right on this deal homepage called quality management and you know we started with the general workflow out on the floor what the folks working on Parts C but then the quality management side this is the team that's actually doing our quality management we can see these parts are here put on hold and ready for us to take action of course like a lot of dashboards and steel we can filter by part number customer work order Etc depending on how we're working at that time so for we have these Bing Parts here and again I don't know anything about this order I haven't seen it being entered I don't know who processed it and now I have some options I can either work parts or create an NCR or remove the hold so first I'm probably going to work Parts just to gather some more information and I can see you know all the inputs that we have you know the parts showed have broken or we broke them I can see the images I can see work order comments things of that nature and then from here I can either remove the hold so if there's if there's nothing wrong with the parts I'm able to do that right from the screen or I could do it here as well so remove hold let's say three of these parts are good and we want to put them back in production so I could just do a hold exit so we actually have some some options here a hold exit will just release them back to the processing so that folks in the floor can continue working them through and release them to the customer we can rework the parts which provide us an option on how to reintroduce the same work order or create a new work order that has a separate process and that we reintroduce back to which I can show or perhaps we might transfer to shipping so if it let's say I'll just do a couple of these so let's say one of the parts was bad and U the customer we're going to send them back to the customer so we can just remove the hold and say ready for shipping and we go ahead and save and now that part is out of Qs we're now at 9 out of 20 and out of Qs we're now at 9 out of 20 and out of Qs we're now at 9 out of 20 and that part's ready to be sent back to the customer if it's a high value part that they want to take back and reprocess if we just want to hold an exit maybe I'll do that with another one Parts we just go ahead and click save and now the plant flooor will be able to take that particular part and just process it through it's been released by the quality team and every step that I take is also you know being tracked as far as who did it what happened and then also one thing we might do is after we have a part on hold is create an NCR so a part of the you know what is qass it's the policies the procedures the tools that we use to to manage our quality and a part of that is the documentation so in this case we're going to create a non-conformance report and we have various input sections here and this is all configurable per your own plant this is really where creating policy comes in where we can create a reason and we can have standardized dropdown menus to Really let's see I'll just do scrap Department what the production Lot number so whatever key information that you want to track to for your quality management plan we can go ahead and collect this information and kind of configure how we collect that again attach files as well so I'm going to go ahead and create an NCR there non-conformance report so now that I have this created I have again those same options to remove the hold rework the parts do whatever I want to do but I can also email this NCR straight to the customer so it might be that the customer we want the customer to participate in this process where we want them to comment so we can say you know attach that NCR file it'll attach the file or attach related files whether it's the work order porder things like that and then we can grab who we want to send this email to from the organization and then we go ahead and send a non conformance and then just a quick peek at that PDF just like all the PDFs and Steelhead it'ss completely configurable so we can set this up to represent how we want our ncrs to be and fill out all the forms that are applicable for us so the idea is to not only just meet the kind of paperwork needs but also to actually improve our quality through following these proes and making them really easy and tying them to production and getting them the information they need to run that production so I'll go ahead and send that to the customer and we can see that we have an email sent to that customer and you know the customer might email back and say you know they're good or reprocess them or rework so let's say we want to go ahead and rework these parts we'll just rework three of them so once we choose to rework the parts as we mentioned kind of earlier there's this is another fork in the road because we might choose to just send it back to the same work order which in this case is work order number 3213 and you can see a default to that actually so I'm going to go ahead and do that with some of these parts I'll say I'm just going to send three of these parts back to prep and I can change location things like that but I'll just say reprocess and rework category as well we can start filling out some can we can start filling out some information for some attribution and then we can go ahead and click save so that's created a rework transfer type so it's documented that that happened and you can see that three have been released so again full traceability on all of this so the remaining five parts here we can go ahead and remove hold a different way or maybe I'll just do it with one part and we can do rework here and then we can either grab an existing work order if we create different work order or we can create a new work order and it defaults to populate with the same work order number - rework and this is the the name the work order numbers are actually serialized in the background with unique IDs but the name in this case will still connect the regular work order number and then the rework as well the reason why we do that is when you're searching for the original work order number you get both that pop up right away and then it's also really important to note that all of the costs incurred so all the job costing that happens in steelhead whether parts are occupying station or in current labor cost or completing inventory so the cost of reworking those parts on these kind of spur work orders or if they go to the same work order twice we're actually incurring that cost again so we talked about earlier about the importance of quality when you do have rework that you're that you're handling we do want to be running up kind of running up a tab we want to be running up a bill we want to really measure the how much it's costing us to be reworking those parts so we're going to create a new work order we can of course add in our labels whatever we need to and add notes and let's see here so it's a rework work order type so we can either use the current recipe that we have on that existing work order this my simplistic one or we can select a new process so if we have a separate see if we have a rework order here or strip all right I'll just grab a random random process here and then we'll just go ahead and save and configure that so I might be grabbing like a strip process or whatever may be or maybe it's all my reworks and I'm I can either do include or exclude so super flexible so I can say I actually want to just do I want to grind these parts and then you know rack them and that's it and then after that's done I want to have these parts go back to the original work order for reprocessing so I go ahead and click save or I might have different process CES for each rework type you know so you just select the whole process or specific nodes and then we're going to go ahead and release this to that new work order and you can see again that one's tracked as well so perhaps we can jump back to this work order real quick and show what that looks like just to kind of dive into the details on kind of workflow integration so you can see these are all the parts that we've been kind of stepping around and you can see that these parts are still on quality hold that we St in shipping but you can still ship them and invoice them but this is really designed for when we want the part numbers to show up on the shipping and invoicing documentation with the fact that they had a quality issue versus just reworking internally and then the parts the customers got the parts choose back so there's a lot going on here but we're we're really flexing this tool to do everything that it can in this master class here but if I this in this master class here but if I go back to the received order we can see I have my original work order but I also have my rework work order that I created on the Fly and if I go into this rework we can start processing these parts and you can see the very simple steps that we have in this particular case and again this would be fully integrated to all the workboard all the stations all the transfers so all of that configuration we've done in our steud domain and how work flows through our plants when we take aart and rework it whether it's through the same work order the same recipe or into a new recipe or a new process it's still writing on the same infrastructure as the rest of the part so it'll flow through production relatively easily transparently so let's say I'm doing the the strip process and I finish let's see I have a question here and I finished doing my work on this one so you can see in this very brief demonstration process it actually says finish rework at the end so I can't complete the parts I can't ship the parts I can only finish the rework and from there I can go ahead and it's a rework done transfer type so again it's all about this very deep traceability of who did what happened and again you saw the labor timers going there incurring all the costs that we want to be tracking so now it's actually going to send it back to that kind of mother work order that we started on by default and we can send it back to prep or process or here in this case we're just going to send it back U Back to process and we go ahead and click move and now this work order is complete and but it's important to note that when we're looking at our margins on this particular purchase order this the costs from this rework order are being incurred without the price being double counted so in this case we add another $474 of cost and without adding any more revenue from that so we talked about some of the economic impact of doing rework we definitely want to capture that while it's transparent to the workflow out on the floor so back to the work order you can see we have the three control rod parts over at prep and then if I scroll down to the and then they can be processed obviously normally and then if I go to all part transfers you know we can see full traceability of everything that happened rework done rework you know what where it come from where to go to from work order to work order who did it when Etc so really deep granularity as far as what happened to those parts as they deviate from the normal production process and then also keeping everything streamlined and easy and the interface is identical to what people are used to using so that way it's not U okay well you process Parts on one way but okay since that's a rework you now have to use this very kind of arduous and unique process to process those parts it's the same screen it's the same training it's the same everything so for the folks out the floor it'll be transparent to them so jumping back into quality management we kind of covered what happens through a normal workflow detecting a problem documenting the problem putting Parts on hold bringing to the attention of the quality management team and then the quality management team taking care of those parts whether they're shipping them back to the customer we also didn't show I guess scrap so let's say this customer calls and says hey I we were holding those and moving them to shipping we just want to go aad and exit those parts you know customer said to toss them so in this case we'll document the fact that the customer told us to toss those parts out they drop off the screen they drop off the work order they don't show up in shipping they don't show up in invoicing and they're not going to show up on anyone's screen but they we have that traceability for all time that is what happened so I guess getting back into the qms side and the quality management dashboard with the ncrs we had created the NCR and of course we can take all these actions back into the workflow that we had discussed but we can go ahead and edit that NCR we can create a corrective action or send it to the customer we've already shown that we can send that to the customer but after we send it to the customer we might choose to create a corrective action report so this is another important document in the quality management portfolio and you know this is about fixing things so that they don't happen again right instead of just saying hey we had a quality issue because we the oven temperature is too high and then just doing that 100 times over we're actually going to take corrective action to make sure it doesn't happen and much like the NCR form we have the ability to build out completely custom workflows here so again this is tailored to your specific quality policy that your quality management team generates for your business we work with you to build this out to match your exact data capture needs so in this case we'll say it's a processing error U investigation you know who was it initial response date Etc and a lot of this documentation is actually required by regulation for from ISO and other Regulatory accredition and we'll say Bing forting problem root cause you can type this all out corrective action input section we codes which is going to be really important for kind of bucketing and binning so not only we want to track cost of quality but we want to track we want to do attribution as granular as we can without driving too much effort where we're seeing where are these quality issues coming from and what's what's driving that cost whether it's down to an operator I guess that's the other thing I haven't touched on yet and this is probably a good point to make a few comments on it with quality in manufacturing like yes we want to have high quality keep our price down and yes we need to create documentation to document things and we want don't want to lose parts we want intuitive workflows we want to communicate to our customers establish trust U but we also want to improve our quality and the more information we have to improve our quality that's actionable information for our quality manager because our quality manager just knows that we have quality issues but I don't know what then it's very difficult to go start training operators or invest in new equipment or maybe get a new chemical supplier so by having that backwards traceability you we can track what stations what equipments generating quality issues what operators what shift things of that nature so it's really about an intuitive workflow so that you have an effective quality management system in the first place without being burdensome and high effort for the team to use but then having the ability in the insights to go back and dig through that data and make decisions to correct it going forward and corrective action reports are a part of this so just grab a person and I'll leave the rest blank just so I'm not typing here and I'll go ahead and click save so now we have a corrective Action Report created so I can either edit that c or close that c I can also see all quality holds that we have and this is essentially a dashboard all the parts that are on hold like for example I want to see all CS I can see all the open CS or close C so there's a pretty intuitive workflow here for our our quality management team and as we're working through the C we're completing our investigation attaching files taking pictures documenting whatever it may be we can go ahead and close that investigation and also close the C so again meeting our regulatory requirements but also setting up tools for our team to actually fix our quality without too much effort or burden and then of course in the Clos rmas or let's see where was I CS rather the Clos CRS we'll see the C that we just created but it's the same for rmas and ncrs and I'll jump into to R shortly here as well quity hold active resolved and filtering as well so just like we like to find parts really quickly in steelhead using things like our Global search we want to dig through all our quality data really quickly and understand what's going on so if we want to go look for a certain customer we can you know apply that search filter and go through our quality data and go find you know all quality holds that we either have active or resolve for that customer and of course everything's hyperlink back to work orders transfers stations comments Etc so I'm going to jump back to the Quality Management dashboard and our you can see our c number 17 is now gone because it's been closed so these are our open CS so there are instances where we send parts and this is kind of the most regrettable one this is the one that not only costs US dollars but also cost us reputation and unfortunately does you know bring into concern the safety issue right if you know look at that bwing store where the door flew off right of course it was an O issue but still that's a release outside of the factory and in those instances we do want to document we want to facilitate that workflow so if I'm doing an RMA I can go ahead and say I want to an RMA I can go ahead and say I want to an RMA I can go ahead and say I want to add parts to be returned so I can start by grabbing a customer and you can see it starts to filter down all part numbers that we've sent so I can go a step further and go by received order and that'll shorten the list down by work order down by part number and eventually I'll narrow it down to align item and say like okay I've isolated these are the parts that you sent that we sent to you last February that you found issue with and we are going to issue an RMA here but we're just going to do it for you know three out of those 10 parts that were there return reason I don't think people really type our fault but we'll go ahead and admit fault here and we can go ahead and say it was a finishing defective there we can attach files as well so if they sent an email they sent a PDF anything that we want to document that create that paper trail we just click and drag right off our computer or take photos and populate that information as well and of course this section here is configurable so we can add as many inputs as we want in a variety of ways so I go ahead and click save here so I've now created this RMA the status is that it's awaiting return of course we can edit that RMA we can send it to the customer or we can close that RMA or rework or put the parts on hold but typically we're going to start by sending that to the customer so your typical email interface leave a message look at our PDF include emails add extra emails send that email to the customer if they require that RMA and then again if we want to rework or put these parts on hold we can go ahead and rework these parts so this part is we actually have an outstanding r here so we can either come into when the parts do return so this part number 3434 rotor we can either introduce a hold entrance here and enter the parts back in workflow or so a hold entrance will actually reduce them introduce them back to the original work order chances are that work order is done and closed if the parts are coming back from the customer which case we'd kick it over to a rework in which case we can create new work orders or grab processes and do the node selection that whole thing that we've already covered there but I do want to take a step back out and cover what's a more likely workflow instead of coming because you don't receive parts through Q Master receive them through receiving so if I just remember that part number 34 rotor and I go back to our steel Hood dashboard and we look at our receiving and this is where we're going to be receiving either you know order items or parts so in this case I'm going go ahead and receive customer parts and so if I'm just running the shipping dock I don't know that these are RMA Parts but I do 3 4 rotor you'll see that I get a notification part 3434 rotor has an open RMA make sure to contact a quality maner to ensure that these parts are not associated with RMA 17 so right here we can either save this with warnings or we can jump right back over to that screen and we can remediate that through the qms dashboard and reintroduce that back into the workflow per the instructions of the quality management team so that's the quality management team so that's really that's really the high level I think we can jump over to questions for the we can jump over to questions for the last u 10 or so minutes here but just in summary I think everyone really understands the value of quality and the importance of quality and from a tech technology provider standpoint on our side just you know our philosophy is to do what it takes to make your business successful and do what it takes to make your business more money at the end of the day and how we do that in the end of the day and how we do that in the end of the day and how we do that in the qms space is by having a tool that not only meets the needs of your qms processes and tools to actually improve that quality and Implement a good robust portfolio of solutions but also to integrate it very deeply and intuitively into the other St head tool tools you use today such as workflow management operator instruction job costing receiving email interaction to customers so that's really what I hoped to cover today on this on the demonstration was going into detail on not only the functionality of the Qs itself but the level of integration and the last comment on that the reason why we value integration so heavily is if you have one software for receiving one software for workflow one software for Qs and other for inventory the amount of friction between each tool or each point solution is extremely high and that's why we've you know chosen to invest so heavily in the qms space because we've we found I mean you saw every time I jumped from qms to production are technically different tools but you see all the blue hyperlinks of part numbers and work orders and the interconnectivity is very very high so that creates a data Rich environment where the qass team can actually or the quality team can do their job with the right data from production but also it facilitates super super efficient workflows that are intuitive forever to use which encourages High adaption of the tool higher Integrity of the data lower cost of operating your system lower overhead for your plant so that's really what we're what we're trying to do of course we can't actually increase your quality through software right the software has your quality has the software has your quality has to be improved directly through you know the intelligence and the efforts of your team and the training and folks out in the Floor coming to work and caring every day but what we can do is kind of help you get out of your own way and provide tools that are that own way and provide tools that are efficient to use that allow you to do your job so that's really what we're what we're trying to do with with qms all right see we have a few questions I'll start at the top traceability when we're splitting up an order how are you maintaining traceability when you split the order up is there a new tag made to ACC to the one piece that was separated so that's a a great question when we split up the order what happens for traceability if I jump into that work order there you can see that we have Parts split but as far as traceability we can trace we can traceability is as granular as we want frankly the most extreme example is serializing every single part so if we have 10 parts or 100 parts we can serialize each part number in that case it's like its own identity each part is and it and you can move them obviously in a blob so that's efficient to move them but if you take one serial number and rework that or process that differently we will have that traceability that one specific serial number was processed separately it's very common in the finishing space not to track every single VIN number in which case we're tracking lot numbers or group numbers or or work order numbers or things like that but we do we can absolutely track you know what parts went through what node and kind of Look Backwards on that even after you've separated the parts and Yan Carlo if I understood correctly the rework work order rework order number is the previous work order number- rework essentially creating new work order that's correct Yan Carlo in that particular inst since that's just the name of the rework order you can change it to whatever you want but the default is that we grab the work order name of the original work order and then do Dash rework at the end of it so that again so it's going to be on the same po or Ro so you'll it'll be grouped automatically and linked automatically but just when you go to search like in global search or something like that you can very clearly tell what's related there but again that separate work order we don't have to create a separate work order but if we do we want it will have its own background ID in the steelhead platform and then the name is kind of just what you see in the front so Charles with the question when emailing an NCR to the customer are they able to provide feedback approve an exception Etc directly in steelhead or would it be a manual action to copy paste their response from email into steelhead so great question Charles so today in steelhead you can email customers out of steelhead using either our email I think it's updates gohe head.com or something like that or you can actually use SMTP I believe it's called where your email so Charles abc.com your can come from that email and either case whether you're using our updates to entire system when they respond that will go down would go back to your email because that's your email that you logged into steelhead on so would so today the response is not we don't have two-way inbox back into steelhead so that's why we allow the attached file there but that's an interesting idea but today it is a one way so Eric when I search a part number in the global search will I be able to see any Associated ncrs CRS associated with that part number great question Eric so if we go to see what's our part number was control rods if I just click on this part number here I'm now on the part number page and I can now see you know all of the related processes information files and then we should have our NCR quality holds all available right here as well so we can jump straight over and say our quality holds that have that and it'll jump over to this menu pre-filtered and again we just find that right through the search as well don't if we added these links here yes so we don't we don't have them added exactly right here so we're going to have to ask you for another click to get to this screen here until we get it added to that it's kind of drop down links but absolutely you can find it in just a click there is there a follow-up SL Effectiveness section within the C format that is a good question I think we can add in a sections as we we're going to have to follow up on that one go check this is on the C format P up Effectiveness ctive action input I'm not sure if we can add an extra section here I will have to follow up on that question ER we'll get an answer back to you on that particular one but I believe you should be able to add in a section there but I think we have about five right now Marino are there any insights reporting tools planned or in place for qms a fantastic question Marino as as many of you may know that are following steelhead product updates we have actually two Engineers working on a tool we're really excited about called insights which are native reports that have a very high degree of functionality and very fast they load quickly so for example like invoicing I want to see Revenue per customer all time or deliveries which has some ISO related things as well like on time delivery and really providing us oh we don't have it in production yet it's but you can drill down let's see if this one's all time okay yeah we're waiting on a couple of releases here I know we've have them in QA right now but to answer your question Marino absolutely insights were we're on track to I think we're planning for at least 15 more reports by the end of this quarter and quality is going to be a huge part of that we want to be able to really quickly track quality per station but you know by customer cost quality things like that so U it's a it's a very good fit and as you can tell the qass workflow are highly Native and integrated so that's really a prime candidate for insight report so if you have any specific suggestions we're OB always welcome to hear those but the short answer is yes insights and qms are going to be a really high value Synergy between those two tools Jose can Flo Personnel create NCR is a tool only for qms or design so that's a great question so there's pretty detailed user permissions so if I dive into permissions for a customer I can track which type of transfers are able to do so I can allow them to put parts on hold like for example transferring we don't want people to scrap parts or rework the parts or transfer them without permission so we can allow them to do things like transfer parts or put parts on hold but then qms would be a separate permission so if we elect two for that particular user we can block them from doing any of the features that are in the qms platform and just keep that very simple they put it on hold and kind of put their hand up and wait for the Cass team to come or the quality team to come and address that so it's kind of as as designed for your plant George is asking if you have a batch of 20 and 10 are reworked how many SN numbers how will SN numbers be tracked when split so I believe that's serial numbers so George I'm going to go ahead and create an order here and demonstrate that really quickly oops let's do our same customer going and we'll say this is an adap job so you can do part custom inputs here and just show off a tool along the way and it'll actually oh let me add Parts control so I'll add in four parts here so the question is around serialization and traceability and I'll just have them go straight to prep so I've just created my order there and you'll see that this label got added automat automatically that's because we had a custom input there so just a quick plug on labels we can create labels automatically based on various rules looking at a lot of different data but in this case we're looking at serialization which I in hset we could have serialized as we were creating those parts there but in this case I'm going to go ahead and group for serialize so I'm going to choose to serialize and I'm going to add some outputs here well I guess we don't want to serialize ourselves so let's say we're using a customer serial number that's one add another and then maybe only two are serialized for some strange reason I just go ahead and click save and you can see that we have these parts we only had two total you can see the parts are now split here by serial number so if I move one part it's going to be independent of the next part so in your case Cas if we had a batch of 20 and 10 are reworked to the serial numbers be tracked you can see that the numbers are actually kind of quarantined off and segregated by that serial number through the part transfer as I'm showing here and it's the part transfers are really the backbone of the qms system so if you transfer Parts through qms as well we'll still be tracking it the same way so here you have the serialization number there so it's a Once you seriz down with the part numbers it's a pretty hard that's as granular as you can get that's a pretty hard definition and that really segregates the part but if you say have 100 parts and they're kind of a blob of Parts you know we kind of Ste head reacts to the level of specificity that the customer desires so if you want to just process Parts as a blob of a thousand Parts it's it works well for that but if you want to drive it down to each part number being specifically tracked for firearms or something like that we're able to do that as well all right so that's what we have for questions today we are at the 45 minute Mark and I do want to respect everyone's time here I don't know if you were eating lunch during this but appreciate the all the questions and the participation we got a great crowd here and please do continue to keep the feedback coming if you're a stead customer using it and if you're considering the tool feel free to reach out with questions and we're always very excited to continue working with all our industry partners and we'll all keep upwards and onwards thanks everyone have a great day bye