Testimonial
Seamless Deployment of Steelhead ERP at Precision Spray
Identity & metadata
Video title
Seamless Deployment of Steelhead ERP at Precision Spray
Customer name
Precision Spray & Coatings
Title & company
John Jenkins, President, Precision Spray & Coatings
Dina Wing, Customer Service and Planning Manager, Precision Spray & Coatings
Dina Wing, Customer Service and Planning Manager, Precision Spray & Coatings
Date recorded
2024
Product/feature
Steelhead ERP; deployment process; implementation support; change management; customer support
One-sentence summary
Precision Spray’s deployment experience with Steelhead was defined by responsive support, a dedicated liaison, and hands-on collaboration that helped the team navigate change and drive adoption.
Problem described
ERP transitions are disruptive and difficult, especially when employees are resistant to change or unclear on how a new system will benefit them.
Solution described
Steelhead supported Precision Spray with responsive deployment guidance, direct communication, and ongoing help that made implementation smoother and easier to manage.
Quantified outcomes
• Dedicated deployment liaison
• Ongoing phone support throughout implementation
• Strong post-deployment customer service
• Ongoing phone support throughout implementation
• Strong post-deployment customer service
Emotional tone
Honest, practical, supportive
Full transcript
Speaker labels
Multiple speakers are reflected in the provided transcript content.
Timestamps
Not included for this transcript.
Key quote callouts
[QUOTE] “We never felt ignored.”
[QUOTE] “The customer service post deployment has been fantastic.”
[QUOTE] “Change management is arguably the hardest thing you can do in a company.”
[QUOTE] “The deployment is not going to be very fun for anyone.”
[QUOTE] “The customer service post deployment has been fantastic.”
[QUOTE] “Change management is arguably the hardest thing you can do in a company.”
[QUOTE] “The deployment is not going to be very fun for anyone.”
Filler/redaction notes
Transcript reflects provided spoken dialogue with no timestamps.
Transcript
What pleased me
about the deployment process
was how responsive everybody was.
So we were given a deployment liaison.
You know, back in Minnesota.
You know Jordan.
His team. Eventually yourself.
Answered every question we had.
We were on the phone
whenever we needed to be.
We never felt ignored.
The customer service post deployment
has been fantastic.
I thought it was great.
So I got along really well
with our deployment person, Jordan.
I found him very easy to work with.
Very responsive.
I think that that, of course, depends
on, you know,
your own personal proclivities.
I was very open.
I was the one driving it.
So I was of course
very open to making changes,
adjusting, being flexible and deciding
where I needed to hold the line.
Like this. No, this is important.
So I was happy to do that.
I was happy to be involved.
And that may be a different perspective
than some people who are perhaps.
Involved in an implementation,
but they're being forced
and they're not
necessarily excited about the process.
And that is much harder.
For everyone involved
because if you don't want to participate,
then you're going to get impatient.
If it's not exactly the way
you think it should be immediately.
And like.
Change management is arguably the hardest
thing you can do in a company.
People do not like making adjustments
unless you make it very explicitly clear
how it's going to benefit them.
And for the most part,
people
here, we've managed to show them the ways
in which their life is easier
because we did this.
But if you can't find that,
then you're going to be a wall
at all, at all opportunities.
And then the deployment
is not going to be very fun for anyone.
about the deployment process
was how responsive everybody was.
So we were given a deployment liaison.
You know, back in Minnesota.
You know Jordan.
His team. Eventually yourself.
Answered every question we had.
We were on the phone
whenever we needed to be.
We never felt ignored.
The customer service post deployment
has been fantastic.
I thought it was great.
So I got along really well
with our deployment person, Jordan.
I found him very easy to work with.
Very responsive.
I think that that, of course, depends
on, you know,
your own personal proclivities.
I was very open.
I was the one driving it.
So I was of course
very open to making changes,
adjusting, being flexible and deciding
where I needed to hold the line.
Like this. No, this is important.
So I was happy to do that.
I was happy to be involved.
And that may be a different perspective
than some people who are perhaps.
Involved in an implementation,
but they're being forced
and they're not
necessarily excited about the process.
And that is much harder.
For everyone involved
because if you don't want to participate,
then you're going to get impatient.
If it's not exactly the way
you think it should be immediately.
And like.
Change management is arguably the hardest
thing you can do in a company.
People do not like making adjustments
unless you make it very explicitly clear
how it's going to benefit them.
And for the most part,
people
here, we've managed to show them the ways
in which their life is easier
because we did this.
But if you can't find that,
then you're going to be a wall
at all, at all opportunities.
And then the deployment
is not going to be very fun for anyone.
Taxonomy tags
Industry
Industrial Coatings; Metal Finishing; Manufacturing
Company size
Mid-market / Enterprise
Use case
ERP deployment; implementation support; change management; adoption
Stage of journey
Post-purchase / Adoption