What pleased me
about the deployment process
was how responsive everybody was.
So we were given a deployment liaison.
You know, back in Minnesota.
You know Jordan.
His team. Eventually yourself.
Answered every question we had.
We were on the phone
whenever we needed to be.
We never felt ignored.
The customer service post deployment
has been fantastic.
I thought it was great.
So I got along really well
with our deployment person, Jordan.
I found him very easy to work with.
Very responsive.
I think that that, of course, depends
on, you know,
your own personal proclivities.
I was very open.
I was the one driving it.
So I was of course
very open to making changes,
adjusting, being flexible and deciding
where I needed to hold the line.
Like this. No, this is important.
So I was happy to do that.
I was happy to be involved.
And that may be a different perspective
than some people who are perhaps.
Involved in an implementation,
but they're being forced
and they're not
necessarily excited about the process.
And that is much harder.
For everyone involved
because if you don't want to participate,
then you're going to get impatient.
If it's not exactly the way
you think it should be immediately.
And like.
Change management is arguably the hardest
thing you can do in a company.
People do not like making adjustments
unless you make it very explicitly clear
how it's going to benefit them.
And for the most part,
people
here, we've managed to show them the ways
in which their life is easier
because we did this.
But if you can't find that,
then you're going to be a wall
at all, at all opportunities.
And then the deployment
is not going to be very fun for anyone.