Our customers work hard at all hours,
and we know that there are times that you need immediate
solutions Day or night.
At Steelhead, our vision is to elevate manufacturing,
and we're building the operating system
that empowers you at every step to help you compete
and win With a digital production floor.
Whether it's a quick question
or a complex challenge,
you can always expect top-notch customer
service from steelhead.
In addition to our regular support hours,
we are offering 24 7 answers to your steelhead questions.
Meet Sonar, your AI powered instant support chat bot.
Ask Sonar for instructions, definitions
and navigational help within Steelhead Sonar takes the
information you provide in your prompt
and aggregates it with the entire steelhead knowledge base,
giving you personalized answers whenever you need.
Right next to the chat bar, sonar is always ready.
Just open the chat and ask away.
We keep your data well protective.
Your information within steelhead is
always secure and private.
Minimize the chat when you're done
or you can click to open it within the main chat page.
Sonar is set up to answer questions about steelhead keeping
employees on track, and it can help you find
what you're looking for without giving out
private information.
Your Sonar Chat channels will show up on the left here
and you can easily archive channels
and add more with the plus button here.
Let's say it's been a while since you've invited a customer
to the customer portal and you could use a little refresher.
Let's follow these steps. Okay, I'm already logged in.
Go to the sales section of the homepage
and click customers in the sidebar.
Click on portal users, click the plus portal user button
from the dropdown, select or type customer name.
Check the boxes next to any contacts to invite,
add additional email addresses and click add.
So super easy to follow instructions right in front of me.
Then you also have the direct links to some docs, pages
that have further steps, information,
images, and even videos.
What about if I'm trying to explain something
to my new Spanish speaking coworker
and we don't really speak each other's language?
No full instructions in Espanol.
If you've used AI
before, then you know the power of the prompt.
A nuanced, detailed prompt is very much encouraged.
Sonar can reference the information, you feed it
and put it together with Steelheads knowledge base in order
to tailor an answer to you and your unique situation.
Tested and designed to give you accurate
and up-to-date information.
Sonar can help you with extensive concerns
and if you need further assistance, it's always easy to jump
to the page where you can submit a support
ticket at any time.
You won't be getting stuck in any endless chatbot loops,
and once we receive your support ticket, we'll reach out
during our regular support office hours.
In addition to Steelheads current customer support,
sonar provides 24 7 instant support.
Sonar doesn't sleep, as well as context to
where responses personalized for you
and effortless self-service with easy access
to submit a ticket for further assistance, ready
to experience sonar working all hours along with you.
Don't wait for help, get answers quickly
and efficiently, giving you the freedom to focus on
what matters most.