Summary: Based on increased volume, streamlined processes, digital workflows and expedited order processing, Quality Painting hit three consecutive record-breaking months with a 53% increase in monthly revenue.
Quality Painting, a leading painting company in the United States, prides itself on delivering exceptional painting services to residential and commercial clients. With a strong commitment to customer satisfaction, Quality Painting has established a reputation for excellence within the industry, serving diverse clients across various sectors.
Challenges
Quality Painting faced challenges related to managing increased volume, streamlining processes, and expediting order processing. The company recognized the need for an innovative solution that could enhance operational efficiency, provide better visibility into business data, and enable faster decision-making.
Solution
Quality Painting embarked on a search for a comprehensive job shop software solution to address its challenges effectively. After careful evaluation, the company selected Steelhead Technologies as its technology partner. Steelhead Technologies, renowned for its digital workflow solutions, offered a robust platform encompassing quoting, order management, work boards, dashboards, shipping, and invoicing. The suite of features seamlessly aligned with Quality Painting's requirements.
Results
The implementation of Steelhead Technologies' job shop software yielded transformative results for Quality Painting. Chrissy Pennaz, Customer Support and Process Improvement Manager at Quality Painting expressed her satisfaction with the outcomes, "Steelhead has made our life here so much easier. One of the biggest benefits that we have seen with our implementation is that we now have visibility to job costing on a much more detailed level."
The enhanced visibility provided by Steelhead Technologies' software empowered Quality Painting to gain deeper insights into job costing, enabling better cost management and decision-making. "We have been able to raise pricing on an as-needed basis, and the customers have been very receptive to the increases. It has also helped us to see where we need to figure out ways to be more productive with the current workload."
With the software's comprehensive features, Quality Painting effectively adjusted pricing based on demand and customer acceptance. Moreover, the platform enabled the company to identify areas for productivity improvement, ensuring efficient utilization of resources, “we now have one place for us to all work out of vs. going to a few different programs to get what we need. This has also helped us with training our new hires the same way, every time."
By centralizing operations within Steelhead Technologies' job shop software, Quality Painting streamlined workflows, eliminating the need for multiple programs. This consolidation significantly enhanced training processes, ensuring consistent and standardized onboarding for new employees, “the part number instructions that follow the job as they come into the shop have made it so that all of the operators consistently know which steps to take at each step of the process. All the information they need is at their fingertips, every single time. It makes things so consistent."
The software's intelligent features, such as part number instructions and comprehensive job information, facilitated consistent and efficient operations. Quality Painting's operators had access to all the necessary information, empowering them to follow standardized processes and deliver high-quality work consistently.
Conclusion
Steelhead Technologies played a crucial role in Quality Painting's success story by delivering a comprehensive job shop software solution. Quality Painting emphasized the positive impact of the partnership. The software provided enhanced visibility into job costing, empowered pricing adjustments, identified productivity improvement opportunities, and streamlined operations.
With Steelhead's job shop software, Quality Painting achieved exceptional results, including increased revenue and improved consistency in operations. The partnership not only drove tangible growth for Quality Painting but also enhanced its ability to make faster and more informed business decisions, solidifying its position as an industry leader in painting services.