Testimonial
Finding Every Job Instantly with Steelhead at Exactatherm
Identity & metadata
Video title
Finding Every Job Instantly with Steelhead
Customer
Exactatherm Limited
Industry
Commercial Heat Treating
Location
Mississauga, Ontario, Canada
Recorded
2026
Video type
Customer Testimonial
Speaker
Dhwanit Panchal (Technical Sales & Project Engineer)
AI-optimized summary block
What this video covers
Exactatherm explains how Steelhead eliminated the daily struggle of locating customer work throughout the plant by providing real-time production visibility. Instead of physically searching the shop floor, employees can instantly see where every job is, provide accurate customer updates, and spend more time on higher-value work.
Problems before Steelhead
• Employees spent all day searching for jobs
• No real-time production visibility
• Difficult to answer customer status questions
• Paper-based tracking
• Time-consuming job entry
• Long production turnaround times
• No real-time production visibility
• Difficult to answer customer status questions
• Paper-based tracking
• Time-consuming job entry
• Long production turnaround times
Key outcomes
• Job search time reduced from 5–10 minutes to about 1 minute
• Job entry time reduced by approximately 50%
• Average turnaround reduced from 10–12 days to 5–7 days
• Real-time visibility into every production station
• Less paper and manual tracking
• Employees freed up for higher-value responsibilities, including sales
• Job entry time reduced by approximately 50%
• Average turnaround reduced from 10–12 days to 5–7 days
• Real-time visibility into every production station
• Less paper and manual tracking
• Employees freed up for higher-value responsibilities, including sales
Business impact
By eliminating time spent searching for work and replacing paper-based processes with real-time production tracking, Exactatherm improved customer communication, shortened lead times, increased throughput, and allowed employees to focus on business growth instead of administrative work.
Core theme
Real-time visibility transforms customer service and operational efficiency by putting every job's location at employees' fingertips.
Full transcript
Transcript
[00:00:13:23 - 00:00:24:01]
And there was a time every morning I start till evening, I'll be just running around to see where the parts are.
[00:00:24:03 - 00:00:30:20]
If the customer say this is the pure number where the parts are. Guess what. Nothing on the system. I don't know where it is.
[00:00:30:23 - 00:00:55:07]
I do not know where the parts are. So I have to run section A a. You don't have the parts here. Okay. Be where the process is done. Is it here or. No, it's not here. Okay. See inspection area. Do you guys have it? Then I find the parts right there. So it's like every morning till evening. I'll be doing that crazy every day until steelhead came to our life.
[00:00:55:11 - 00:01:01:07]
now we can just go and steelhead, we can look at the word boards, or I can look at the system and see where the job is.
[00:01:01:08 - 00:01:12:23]
It tells us the station, if it's in temper, if it's in oil, quench wherever it is. And I can tell the customer, okay, it's at this stage in the process and it will take this much time so I don't have to go out on the floor.
[00:01:13:04 - 00:01:17:08]
If I had to look at a couple of jobs, it took me five ten minutes. Now on steelhead it takes me a minute.
[00:01:17:08 - 00:01:21:11]
the job entry time has gone down for about 50% is what I will say
[00:01:21:11 - 00:01:27:23]
faster. We don't hold the product on our floors for a longer period of time. We used to store it for about ten days or 12 days.
[00:01:27:23 - 00:01:38:18]
Now it has gone down to five days or seven days. So we are turning, turning around the parts pretty soon. It used to be 1012 days average time. Now it's 5 to 7 days,
[00:01:38:22 - 00:02:01:14]
it really saves our time for to be honest, it really saves our time because previously I worked in paper and it is a time consuming because there are so many job works that are dealing with at the same time, different temperatures, different time. Steelhead helps us to keep it easy and track the records, keep everything together.
[00:02:01:18 - 00:02:13:04]
Now I have enough time. So the boss sent me for sales. Now realize I'm not running around pulling my hair everywhere. So now I got enough time to do other jobs now,
[00:02:13:04 - 00:02:16:04]
And still had made my dream come true.
[00:02:16:06 - 00:02:22:01]
We are exactly located in Mississauga, Ontario, Canada. We run on steelhead and we love steelhead.
And there was a time every morning I start till evening, I'll be just running around to see where the parts are.
[00:00:24:03 - 00:00:30:20]
If the customer say this is the pure number where the parts are. Guess what. Nothing on the system. I don't know where it is.
[00:00:30:23 - 00:00:55:07]
I do not know where the parts are. So I have to run section A a. You don't have the parts here. Okay. Be where the process is done. Is it here or. No, it's not here. Okay. See inspection area. Do you guys have it? Then I find the parts right there. So it's like every morning till evening. I'll be doing that crazy every day until steelhead came to our life.
[00:00:55:11 - 00:01:01:07]
now we can just go and steelhead, we can look at the word boards, or I can look at the system and see where the job is.
[00:01:01:08 - 00:01:12:23]
It tells us the station, if it's in temper, if it's in oil, quench wherever it is. And I can tell the customer, okay, it's at this stage in the process and it will take this much time so I don't have to go out on the floor.
[00:01:13:04 - 00:01:17:08]
If I had to look at a couple of jobs, it took me five ten minutes. Now on steelhead it takes me a minute.
[00:01:17:08 - 00:01:21:11]
the job entry time has gone down for about 50% is what I will say
[00:01:21:11 - 00:01:27:23]
faster. We don't hold the product on our floors for a longer period of time. We used to store it for about ten days or 12 days.
[00:01:27:23 - 00:01:38:18]
Now it has gone down to five days or seven days. So we are turning, turning around the parts pretty soon. It used to be 1012 days average time. Now it's 5 to 7 days,
[00:01:38:22 - 00:02:01:14]
it really saves our time for to be honest, it really saves our time because previously I worked in paper and it is a time consuming because there are so many job works that are dealing with at the same time, different temperatures, different time. Steelhead helps us to keep it easy and track the records, keep everything together.
[00:02:01:18 - 00:02:13:04]
Now I have enough time. So the boss sent me for sales. Now realize I'm not running around pulling my hair everywhere. So now I got enough time to do other jobs now,
[00:02:13:04 - 00:02:16:04]
And still had made my dream come true.
[00:02:16:06 - 00:02:22:01]
We are exactly located in Mississauga, Ontario, Canada. We run on steelhead and we love steelhead.
Taxonomy tags
Industry
Heat Treating; Commercial Heat Treating; Manufacturing
Feature/module
Production Tracking; Workboards; Job Tracking; Scheduling; Order Entry; Customer Visibility
Workflow category
Customer Service; Operations; Production; Heat Treat; Scheduling
Use case
Job Tracking; Production Visibility; Digital Transformation; Customer Communication; Lead Time Reduction
Theme
Visibility; Efficiency; Customer Experience; Automation; Growth; Time Savings