Testimonial Complete Shop Visibility at Wildwood Coating with Steelhead
Identity & metadata
Video title Complete Shop Visibility at Wildwood Coating with Steelhead
Customer name Wildwood Coating
Title & company Wildwood Coating, Surface Finishing
Date recorded 2024
Product/feature Steelhead ERP; real-time tracking; pricing visibility; mobile access; photo uploads; customer transparency
One-sentence summary Wildwood Coating uses Steelhead to gain real-time visibility into operations, adjust pricing dynamically, and share photos and updates directly with customers from anywhere.
Problem described Managing operations on paper required significant effort and made it difficult to track processes, analyze performance, and communicate clearly with customers.
Solution described Steelhead provides a cloud-based system that tracks processes in real time, enables mobile access to shop data, and allows teams to share visual updates with customers instantly.
Quantified outcomes • Real-time process visibility instead of end-of-month reporting
• Ability to adjust pricing and quantities based on live data
• Instant photo sharing for customer communication
Emotional tone Confident, modern, customer-focused
Full transcript
Speaker labels Speaker is not identified in the provided transcript.
Timestamps Not included for this transcript.
Key quote callouts [QUOTE] “We can zoom in and see where we're doing well and where we're not doing well.”
[QUOTE] “We can see that from Steelhead as opposed to waiting to the end of the month.”
[QUOTE] “A picture is worth a thousand words and it's on Steelhead.”
[QUOTE] “We can see where we're at just off my phone when I'm in front of the customer.”
Filler/redaction notes Transcript reflects lightly cleaned spoken dialogue for readability (capitalization and spacing only).
Transcript Wildwood Coating, when it was running on paper required a lot of management's energy we were looking for a software that we could track all of our processes and record all the data required to set this up Steelhead is a modern software that runs in the cloud purpose built for the surface finishing industry today we're in dollar bay michigan at wildwood coatings a Steelhead customer we're operating out of Steelhead all day we can zoom in and see where we're doing well and where we're not doing well in certain parts of that process so if we need to raise a price lower a price do something different with the quantity we can see that from Steelhead as opposed to waiting to the end of the month to see where we're at so when i'm meeting with customers on site i can use my phone to show them where we are heavy where we're light by us being able to upload a picture to Steelhead we can point out a lot of these details we can see where we're at just off my phone when i'm in front of the customer a picture is worth a thousand words and it's on Steelhead so they have a place to reference that at all times please visit go steelhead.com to schedule a meeting with a sales rep who will guide you through a free trial on the Steelhead software.
Taxonomy tags
Industry Surface Finishing; Manufacturing
Company size SMB / Mid-market
Use case Real-time visibility; pricing decisions; mobile access; customer communication; photo documentation
Stage of journey Post-purchase / Advocacy