Testimonial Shipping and Receiving Using Steelhead
Identity & metadata
Video title Shipping and Receiving Using Steelhead
Customer name Twin City Plating
Title & company Pong Chang, Shipping & Receiving, Twin City Plating
Date recorded 2024
Product/feature Steelhead ERP; shipping & receiving; mobile access; tablets
One-sentence summary Twin City Plating digitized shipping and receiving with Steelhead, enabling seamless access across departments from any device.
Problem described Traditional systems lacked flexibility and accessibility, making it harder to move between departments and access information quickly.
Solution described Steelhead provides a fully digital, device-agnostic system where shipping, receiving, and production teams can access the same data from tablets or computers anywhere in the shop.
Quantified outcomes • Unified access across all departments
• Multiple devices connected to the same system
• Eliminated need for separate systems or stations
Emotional tone Simple, positive, practical
Full transcript
Speaker labels Pong Chang (Shipping & Receiving, Twin City Plating)
Timestamps None provided
Key quote callouts [QUOTE] “We have multiple tablets, computers, and they all can access the same exact thing.”
[QUOTE] “You can all do it from one device whether it's a tablet, computer, or whatever it may be.”
[QUOTE] “I like that a lot.”
Filler/redaction notes Light conversational filler retained to preserve natural tone.
Transcript My name is Pong Chang. I've been with Twin Cities for about 14 years. I do shipping and receiving here. I get to use tablets, you know. It's nice. We have multiple tablets, computers, and they all can access the same exact thing. Whether it's department of shipping and receiving, plating-wise, you know, you have access to whichever department you might need to go to. You can all do it from one device whether it's a tablet, computer, or whatever it may be, I like I like that a lot.
Taxonomy tags
Industry Metal Finishing; Manufacturing
Company size Mid-market
Use case Shipping & receiving; mobile ERP; shop floor access
Stage of journey Adoption / Optimization