Steelhead Technologies, a leading software provider for job shops, has announced a significant update to its next-generation Customer Portal. This enhancement improves the customer experience for by providing real-time access to order information, empowering businesses to offer a seamless, digital-first experience at no additional cost. The update reinforces Steelhead’s commitment to delivering exceptional customer service.
Elevating Customer Interactions
The Steelhead Customer Portal delivers a premium digital experience, reducing time spent on phone calls, sending emails, and searching for parts with the ease of a consumer self-service platform. With instant access to job statuses, quotes, certifications, shipping details, and invoices, the portal eliminates manual customer service inquiries—reducing administrative workloads and improving customer satisfaction.
Key Features and Benefits
- Competitive Advantage: Provides a superior digital experience, setting businesses apart from competitors who rely on traditional communication methods with little to no visibility for customers.
- Operational Efficiency: Empowers customers to manage their own inquiries, significantly reduce time spent on phone calls and emails and freeing resources for strategic growth.
- Customization and Branding: Customizable with company branding and announcements, businesses also have control over what they’d like to display to each individual customer, reinforcing brand identity and creating a personalized experience for customers.
- Real-Time Updates: Designed for a seamless user experience, customers can track their orders and access documentation anytime, anywhere, fostering trust and satisfaction and allowing customers to access information without needing assistance.
- Security: All information in the customer portal is shared within a secure domain, ensuring customer data is protected.
Customer-Centric Innovation
“The most valuable aspect of the customer portal is the ability it gives me access to information and resolve issues independently. It streamlines the process and enhances overall satisfaction by providing everything in one place.” says a Customer Portal user.
Industry Impact
By delivering a seamless digital experience tailored to the manufacturing services industry, Steelhead is setting a new standard for customer engagement in job shops across North America. This innovative approach boosts customer satisfaction and gives businesses a competitive edge through unparalleled transparency and efficiency.
About Steelhead Technologies
Steelhead Technologies is a pioneering force in the digitization of job shop manufacturing, offering comprehensive ERP solutions that streamline operations and boost profitability. With its latest Customer Portal enhancements, Steelhead continues to drive innovation and excellence in the manufacturing sector.
To learn more about Steelhead's Customer Portal and how it can transform your collaboration with job shops, please contact sales@gosteelhead.com. Share the benefits with your job shop vendors today and discover how it can improve your operations.
Click Here to See How to Win More Business With The Best Service Using Steelhead's Customer Portal